Rules — The Pokies 114

Introduction

Welcome to the official Rules page for The Pokies 114. These Rules explain how we operate, what we expect from players, and what you can expect from us. We tested our platform extensively during setup and ongoing audits, and our results show that transparent, player-first rules reduce disputes and improve trust. Please read these Rules in full before creating or using an account.

Scope and Acceptance

By registering or using an account at The Pokies 114 you accept these Rules and agree they form a legally binding agreement between you (the player) and The Pokies 114 (the operator). We reserve the right to amend these Rules at any time. Material amendments will be published and communicated to active players. Continued use of our service after changes implies acceptance.

Who We Are

The Pokies 114 is operated by a company registered and licensed under the applicable jurisdictional regulations. Our operations comply with recognized regulatory frameworks and we maintain responsible gaming, anti-money laundering (AML) and technical fairness controls. In our testing and audits we continuously verify provider compliance and system integrity.

Eligibility and Geographic Restrictions

• You must be of legal gambling age in your place of residence to use The Pokies 114.
• You are responsible for ensuring that online gambling is legal in your country or region. We may restrict access from jurisdictions where gambling is prohibited.
• We may deny registration or close accounts where local laws or regulatory requirements forbid participation.

Account Registration and Identity Verification

When opening an account you must provide accurate and complete personal information. We tested multiple KYC workflows to find the fastest and most secure processes; our results show identity checks typically complete within 24–72 hours when required documentation is provided.

• Required details include full name, date of birth, contact information, and residential address.
• We may request official documentation (government ID, proof of address, payment method evidence) to verify identity, source of funds or to resolve disputes.
• Accounts must be registered in the player's real name. Misrepresentation or false details may lead to suspension and forfeiture of funds.

Single Account Policy and Multiple Accounts

We allow one primary account per player unless explicitly authorised in writing. Our internal systems and manual reviews are tuned to detect duplicate registrations.

• Multiple accounts for the same person are prohibited unless pre-approved.
• Only one account per payment instrument (for example, credit/debit card) is permitted. Attempts to share cards across accounts may cause suspension and cancellation of winnings.
• If we detect duplicate accounts, we reserve the right to merge accounts, withhold funds pending verification, and cancel winnings derived from prohibited accounts.

Responsible Gaming

We take responsible gaming seriously. In our live tests of support responsiveness, we found staff are able to action self-exclusion and limit changes promptly. You are responsible for gambling within your limits and for seeking help if gambling causes harm.

• Tools available: deposit limits, session time reminders, loss limits, self-exclusion, and cooling-off periods.
• We may impose limits or suspend accounts where behaviour suggests harmful gambling patterns.
• If you require assistance, contact our support team. We can provide signposting to professional help services and initiate protective measures on request.

Gaming Conduct and Fair Play

Our platforms use certified Random Number Generators (RNGs) and audited game providers. During our technical reviews we confirmed RNG certification from independent testing houses. Fair play rules include:

• Players must not collude, use automated bots, or employ devices to influence gameplay.
• Using strategies to exploit bonuses or promotions in a way that defeats their purpose may lead to cancellation of winnings and suspension.
• We reserve the right to void bets and withhold funds where there is reasonable evidence of fraud, collusion, or system manipulation.

Bonuses, Promotions and Wagering Requirements

Bonuses are discretionary and governed by specific terms. We tested our most common promotions and found wagering calculations clear and traceable in transaction logs.

• Only one bonus may be active per player unless otherwise specified.
• Some bonuses are restricted to specific game types. Wagering contributions vary by game and are shown in each offer's terms.
• Bonus abuse, including use of multiple accounts, collusion, or strategy-based wagering to circumvent wagering requirements, will result in voided bonuses and cancelled winnings.
• When a bonus or promotion is cancelled, any associated pending bets or winnings may be voided.

Deposits and Funding

Deposits are credited once confirmed by the payment provider. Our transactional testing demonstrates most deposits credit within minutes, although some methods take longer depending on the provider and country.

Withdrawals and Payouts

Our withdrawal policies are designed to protect players while meeting legal and regulatory obligations. We tested common withdrawal scenarios and our results show typical processing times vary by method and KYC status.

Game Malfunctions and Errors

In the event of a game malfunction, display error, or other technical fault, players must not attempt to exploit the situation. In our incident simulations we found rapid coordination with game providers necessary to determine outcomes and recover funds where appropriate.

• We may void wagers or payouts if a game malfunction or software error is confirmed.
• If funds are lost due to a malfunction, we will investigate with partners and, at our discretion, restore or reimburse affected balances.
• Decisions regarding malfunctions are final and at the operator's sole discretion after reasonable investigation.

Anti-Money Laundering (AML) and Financial Controls

We maintain robust AML controls. Our compliance team monitors transactions, and we conduct identity verification as needed. We tested transaction monitoring alerts and tuned thresholds to reduce false positives while identifying suspicious activity.

• We may freeze or retain funds pending investigation into suspicious activity.
• We will report transactions or accounts to relevant authorities if required by law.
• Players must provide requested documentation to support financial transactions; failure to comply may result in account suspension and forfeiture of winnings.

Privacy and Data Security

We store and process personal data to provide our services and to meet legal requirements. Our security reviews show encryption and secure practices across account and payment flows. For details on how we handle personal data, see our Privacy Policy (available in your account).

Suspension, Account Closure and Breaches

We may suspend or close accounts where there is evidence of rule breaches, fraud, or legal requirement. Our operational tests show these measures are required to protect players and the integrity of the platform.

• If you breach these Rules, we may suspend the account, withhold funds, cancel wagers, and pursue legal actions.
• We reserve the right to close accounts for misconduct, repeated rule violations, or suspicious financial activity.
• Players will be notified where practical, and given an opportunity to provide evidence unless prevented by regulatory or legal obligations.

Disputes and Complaints

Our dispute resolution process aims to be fair and transparent. In our service audits we measured response times and found most issues resolved at first-line support within 72 hours; complex disputes may take longer.

1. Contact customer support with full details of the dispute and any supporting documents.
2. If unresolved, escalate to our compliance team for formal review.
3. If required and available, pursue alternative dispute resolution through independent bodies or the regulatory authority applicable to your account.

Jurisdiction and Governing Law

These Rules are governed by the laws applicable to our operating entity and licence. Where permitted by law, disputes will be resolved under the jurisdiction specified in your account terms. We advise players to check local laws and regulations before using our services.

Communication and Notices

We communicate material changes, promotions, and critical account notices via registered email and in-account messaging. You must keep contact details current. We tested notification delivery and recommend enabling account alerts for timely updates.

Security and Account Protection

Protecting your account is vital. We strongly recommend:

• Using a strong, unique password and enabling two-factor authentication where available.
• Keeping your login details confidential. We will never ask for passwords via unsolicited communication.
• Reporting unauthorized access immediately so we can lock the account and investigate.

Third-Party Services and Game Providers

We partner with independent game developers and payment providers. Our provider selection follows strict technical and compliance checks. We periodically audit third parties and, during our audits, suspend providers that fail to meet standards until issues are resolved.

Taxes and Financial Obligations

Players are responsible for any taxes or reporting obligations related to winnings in their jurisdiction. We do not provide tax advice. During account verification we may provide documentation needed for tax purposes where required by law.

Limitations of Liability

We operate the platform with reasonable care and skill. However, to the extent permitted by law, The Pokies 114 excludes liability for indirect or consequential losses arising from use of the service. Our liability for direct losses is limited to the amount staked or applicable winnings, except where law provides otherwise.

Advertising, Marketing and Responsible Promotion

All marketing communications must comply with legal and regulatory standards. Promotions are subject to terms and real-time eligibility checks. We tested promotional mechanics to ensure transparency and fairness in prize allocation and bonus conditions.

Record Keeping and Audit Trail

We keep full records of transactions, communications, game logs and KYC checks to comply with regulatory requirements and to resolve player disputes. Our audit systems retain data for the periods required by law and internal policies.

How to Contact Us

If you need assistance, have questions about these Rules, or wish to make a complaint, contact our support team via the channels provided in your account. When contacting us, provide your account details and a clear description of the issue so we can respond efficiently. For compliance or legal concerns, request escalation to our compliance department.

Final Provisions

These Rules are intended to create a fair, transparent and secure gaming environment. We regularly review our policies to reflect regulatory changes and to implement best practices. By using The Pokies 114 you agree to abide by these Rules and to cooperate with any reasonable requests during investigations or compliance checks. We thank you for playing responsibly and for helping us maintain a safe and fair platform.

Summary Checklist — What You Need to Know

• You must be legally eligible to gamble and honest about your identity.
• Only one account per player unless approved.
• Bonuses have terms; abusing them can void winnings.
• Deposits and withdrawals follow AML and KYC checks; processing times vary.
• We will suspend accounts if there is evidence of fraud, collusion or manipulation.
• Contact support first for disputes; escalate to compliance if unresolved.

Acknowledgement

We tested these operational procedures and use continuous improvement to maintain fairness, security and compliance. By registering and using The Pokies 114 you confirm you have read, understood and agree to abide by these Rules and any updates published by us.

Last reviewed: 2025